Last updated: July 2026
As a service-based business offering custom Web & App Development, our refund policy is designed around the stage at which a project has progressed. Please read this policy carefully before making any advance payment.
Depending on the project scope, clients may pay an advance (typically 10%, 30%, or 50% of the total agreed cost) before work begins, or the full amount upfront. The advance percentage is mutually decided between the client and Call Connect based on project size and requirements.
✔ Before Work Starts: If you cancel the project before we have started any development/design work, your advance payment is fully refundable.
✘ After Work Starts: Once development or design work has commenced on your project, the advance payment becomes non-refundable, as it covers the time, resources, and effort already committed to your project.
Clients may request cancellation at any point by contacting us directly. Refund eligibility will be determined based on the project stage as outlined in Section 3 above.
In rare cases where we are unable to complete a project (due to unforeseen circumstances), any unused portion of the advance payment — corresponding to work not yet started — will be refunded in full.
Third-party costs already incurred on your behalf (such as domain registration, hosting purchases, premium plugins/licenses, or paid API subscriptions) are non-refundable once purchased, regardless of project stage.
Approved refunds will be processed back to the original payment method within 7–10 business days. You will receive a confirmation once the refund has been initiated.
To request a refund or cancellation, please email us at indianflagarmy786@gmail.com or call +91 7654505018 with your project/payment details.